01 · Chimney problems
Pause and document
Stop using the appliance if deposits appear heavy or the system behaves differently. Photograph what is visible without reaching into the flue.
02 · Chimney problems
Request inspection and scope
Ask where deposits were found, what inspection was completed, what cleaning method is proposed, and whether damage or an obstruction was observed.
03 · Chimney problems
After service
Keep the written report and ask what operating, fuel or maintenance changes apply to your particular appliance.
Find a local company and confirm scope
Company profiles are directory records, not a diagnosis or endorsement. Confirm current service area, qualifications, insurance, availability and written scope directly with the provider.
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