Do not burn through a blockage

Stop using the appliance while an obstruction is suspected. Keep children and pets away from the firebox and do not climb onto the roof.

Confirm who should handle it

Ask whether the provider can safely assess and remove the obstruction, whether wildlife rules apply, and whether a wildlife professional should be involved.

Check for damage and prevention

After removal, request a check of the flue and termination. Ask whether a compatible cap or screen is appropriate for the system.

Find a local company and confirm scope

Company profiles are directory records, not a diagnosis or endorsement. Confirm current service area, qualifications, insurance, availability and written scope directly with the provider.

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